On this episode of VMLY&R's Human Centered, host Nick Brunker visits with VMLY&R COMMERCE Chief Innovation Officer Roy Armale about how leaders can plan to design and build the future of work – and a structure to follow that can keep employees safe, engaged and delivering winning experiences for their brands and the customers they serve. Plus, they talk about how these plans are affecting how leaders should adapt their omnichannel approach to better meet ever-growing expectations.