2020 Commerce Ratings

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The 2020 Commerce Ratings report captures the highlights and strategies of the top ten US retailers as they navigated the headwinds of 2020. Learn more about the evolutions across the retailer landscape, noting key expansions and predictions for 2021.

Key highlights:

  • Ecommerce is here to stay: nine months into the pandemic consumers continue to express greater intent to shop online month after month.
  • The year of online grocery: for the first time ever, grocers represent five of the top ten US retailers when ranked by ecommerce sales.
  • End-to-end commerce: adoption of commerce through mobile, social, and video all surged in 2020, representing a shift around the moments at which consumers expect to transact.